Payment failed and account downgraded to the free version

The last payment failed and we have been downgraded to the free version. We have already upgraded the payment method and we have not recovered the functions, our operation is stopped.

We need urgent support to resolve this issue because it is critically affecting our business operation.

Hey David,
I am sorry that your account was downgraded, but this is the normal behavior after two weeks and many failed payment retries. In fact, I tried to contact you many times in the last few days to avoid exactly this situation.
But I can confirm that after you added a new credit card, the payment could be completed and your account was upgraded again.
If you have questions, please use the ticket and not the forum.
Best regards

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Apologies for the inconvenience. The support response was very quick, thank you very much.

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