Pictures in long text went missing

User Talk
1

Hello,

All of the pictures that I had embedded into my long text fields have gone missing, and been replaced with broken-link icons, as shown:
image

As far as I can tell, this happened when I moved my Seatable instance to a new server, I’m on the latest version of the self-hosted version. I followed the backup and recovery process as outlined in the admin manual.

Any ideas how this happened or tips on how to restore these images?

Thanks,

Peter

2

You moved SeaTable to a new server. Did you change the access URL? Any other configuration changes?

Use the browser console to learn more about the links and the error.

3

Hello,

Yes, I did change the domain. Your intuition is correct, when I look in the browser console the URL for the image is using the old domain.

I updated all the URLs in the config files in /opt/seatable/seatable-data/seatable/conf and in docker-compose to the new domain, and most functionality is working fine, but obviously that wasn’t enough. Is there a way to change these URLs to the new domain, or is changing domains not supported in a backup/restore situation?

Thanks,

Peter

4

The docker-compose file is irrelevant.
The conf files are essential. Are you sure you changed all paths?
Purging memchache is also a thing you can try.

5

Yes, I double checked all the files in /opt/seatable/seatable-data/seatable/conf and the old domain is not in any of the files.

After some googling, I wasn’t able to find instructions on how to purge memcache, can you please elaborate on what that means? I did try removing the files in /opt/seatable/seatable-data/seatable/conf/pycache but this had no effect.

Thanks,

Peter

6

Hey @rdb , can you provide any insight to the application inner workings here? Is it possible that the URLs are hard-coded in the database somewhere and that changing the URL isn’t supported in the self-hosted version?

Thanks,

Peter

7

I stand corrected. Changing the domain name causes problems that are not easy to fix.

This is from the Chinese Forum: 迁移服务器后附件图片无法打开 - 产品反馈 - SeaTable 论坛 Open it with Chrome and have Chrome translate it to English.

8

Thanks, that was very helpful. I’m not ready to go messing around in the database, for now I can still pull up the pictures if I look up the old URL in the browser console and manually change the URL. It’s a pain, but it works.

Hopefully this can make it on the list for a future fix, for the most part it looks like Seatable was designed to make it very easy to do this.

Thanks,

Peter

9

We’ll work on it! Changing the server URL is not an exotic measure.

10

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