Automated emails being sent in multiple copies

[webdienste]

I use SeaTable enterprise cloud

I have an automation rule that sends out an email to 2 email addresses when a date in a date column is reached. Although only 1 email should be sent per event, recently (the last week) it has started sending 3 copies of the same email to each recipient for each event.

Screenshot of rule

The recipients are entered like this:

[fsa]

Hi,
I have re-adjusted the automation and cannot reproduce the effect described.

Are the 3 emails sent when the automation is triggered, or also when you trigger it manually?
Have you already deleted and restarted the automation?

[webdienste]

Hi,

Thanks for your reply.

I tried triggering manually but nothing was sent (because obviously no event point had been reached).

I will try deleting and re-inputting the automation and will report back on what happens. The next event will be triggered tonight at midnight.

[webdienste]

Hi Felix,

I deleted the original and re-entered the automation. The latest one that triggered at midnight sent me three copies. I am the only recipient of emails from this automation.

[webdienste]

Hi Felix,

A second automated event triggered at 9 this morning and the result was triplicate emails. This 9 am event only sends emails to 1 recipient. I should have received 3, but instead received 9.

I also deleted and reinstated this automation exactly as for the other automation.

I cannot understand why it worked fine before but for the last 1+ weeks has caused this triplicate sending.

Although it is not a critical issue, I would be quite happy for you to have a look if you want. I could have made a mistake but you saw my screenshots and I haven’t done anything different.

[rdb]

Please have the automation send the mail to another address. It is conceivable that the mail server duplicates the mails (unlikely, but not impossible).

[webdienste]

Thanks for your message Ralph,

For the one of the automation events, I use an email address linked to the company I work with. For the other, I use my personal email address. Both automations cause triplicates.

In both cases, the emails are sent via the company’s email server.

Should I try another email server?

By the way, I receive another automated email when changes are made in a table, and this only sends one email, not three. I had issues with this before and it was resolved in this forum post: Automation doesn't fill out column in email

[rdb]

@webdienste

Should I try another email server?

Well, in this case, I’d rule out the mail server.

Can we take a look at the base? Could you send an invite link to support@seatable.io?