I have set up an automation rule that sends an email at a fixed time when a course listed in column “Kurs” is cancelled through a single select option in the column “Status” being set to “abgesagt” (“cancelled”).
As I want the email to tell me which course(s) has/have been cancelled, I included {Kurs} in both the subject line and the email body. However, although the automation sends me an email at the appointed time, the text merely states “{Kurs} wurde abgesagt” and not the name of the course that was cancelled.
All columns are being watched.
The filter option looks for column “Status” equals “abgesagt”
Hey,
so you use as event “Run periodically on records meet conditions” ?
I ask because there is only the filter condition and not the possibility to monitor all columns.
I just recreated the case and in the subject and in the text the respective course was displayed.
Can you maybe provide a screenshot of your automation rule please?