In our ticket system, we have the ability to link laptops to students, and this functionality is working perfectly. When a student returns a laptop, we want to change the status of the associated ticket to “done.” This part is functioning as expected. However, the one thing we’re currently unable to automate is the removal of the ticket link from the laptop record. Currently, we have to handle this manually.
I’ve looked into the automation options, but I couldn’t find a way to modify a record and remove the linked ticket. Is there a method or workaround to achieve this?