Cloud enterprise
I deleted and re-created an automation rule that sends an email when an event is one week in the future. Today, I received 2 emails: the correct new one and the deleted previous one. The email of the deleted previous automation rule contains 4 recipients, the new one only 2. The only difference in the settings between the two is the number/email address of the recipients.
Screenshots
I have checked my list of automations and only the new one is in the list, the other one has been deleted (as was previously advised by @fsa ).
It is the same type of issue but not the exact same automation because, after the last problem, I deleted them all and recreated them.
It cannot be something to do with my email server sending duplicates because the recipients of the new version (2 recipients) include only 1 email address that was set in the previous deleted automation (with a total 4 recipients).
Could it be that I cannot see the automation in the list of automation rules, but that it is still somehow active, perhaps somehow still on your servers? I deleted the old version and recreated it yesterday.
I have checked all automations, there is only one automation that sends an email 1 week before an event (the others are 1 month before and the day of the event).
To be on the safe side, I deleted this automation and recreated it. You can see the settings in the screenshots. There is now a difference between this and the one I recreated yesterday (after having deleted the original automation) - the triggering time is 08:00 instead of 09:00.
The difference between the email I should have received and the second emails I didn’t want to receive / shouldn’t have received is the number of recipients. Certain recipients should no longer receive reminder emails so I had to change the automation. Knowing that merely making changes to the automation wouldn’t have the desired effect, I opted to delete and recreate. I have already had complaints about the double emails and the unwanted emails from those who shouuldn’t receive the emails.
Since my last post I deleted and reset the automation that was sending “phantom emails”. Today, a new email arrived at 8:00, this time all correct, no duplications. However, 1 hour later another email arrived, this time for a different automation that sends an email 1 month before an event, and again the wrong recipients (2 who should not receive the email were included) were in the email. I had already deleted and reset this automation to target only 2 recipients. Interestingly the automation listed is set to send an email at 01:00, not 09:00 (09:00 was the time set for the old automation).
Whether or not this is an isolated case (as in isolated to me), something is not behaving as it should, and could potentially affect others. It is of course not urgent, just annoying to those people who do not want to receive the emails. If you want to look into it at some point I will be more than happy to help out.
In the meantime, I will delete this second erroneous automation and see if the issues stop.
Hmm, I think you might be on to something there. I did duplicate a base a while back for testing purposes. Could that be it?
I have just deleted the base as I haven’t used it for a long time. Let’s see if that was it.
